Careers

Assistant Lodge Manager

Permanent – Food & Beverage / Kitchen / Management

North West, Pilanesberg | Sun City

A luxury Big 5 game lodge in the Pilanesberg area is looking for a dynamic and hands-on Assistant Lodge Manager with a strong background in Food & Beverage operations to join the management team.

This position is well suited to a hospitality professional who is passionate about delivering exceptional guest experiences and maintaining high service standards. The successful candidate will be responsible for leading the Food & Beverage department while assisting with the day-to-day management of lodge operations to ensure seamless service delivery across all guest touchpoints.

This is a predominantly operational role, with the majority of time spent actively engaging with guests, overseeing service standards, supporting and developing staff, and ensuring the smooth running of daily operations. The remaining portion of the role involves administrative duties, reporting, and operational planning.

 REQUIREMENT:

• South African citizenship or valid legal residency is essential.
• Previous experience as an Assistant Lodge Manager, Food & Beverage Manager, or in a similar senior hospitality management role.
• Strong Food & Beverage management experience is essential.
• Experience within a luxury lodge, hotel, or high-end hospitality environment will be advantageous.
• Exceptional guest relations, hosting, and communication skills.
• Proven leadership abilities with experience managing and motivating teams.
• Sound knowledge of restaurant, bar, and overall service operations.
• Experience with stock control, procurement, budgeting, and cost management.
• Strong administrative, organisational, and reporting skills.
• Ability to train, mentor, and develop team members.
• Professional, hands-on, and guest-focused approach to hospitality.
• Ability to perform effectively under pressure while maintaining exceptional service standards.
• Flexible and adaptable, with a commitment to delivering outstanding guest experiences.

 KEY RESPONSIBILITIES:

• Oversee and manage all Food & Beverage operations, ensuring smooth and efficient daily service.
• Deliver exceptional guest experiences by maintaining the highest standards of hospitality and service excellence.
• Supervise restaurant, bar, and dining operations, ensuring consistency in service and presentation.
• Work closely with the Head Chef to ensure effective communication and seamless coordination between kitchen and front-of-house teams.
• Lead, train, mentor, and develop Food & Beverage team members to achieve operational excellence.
• Manage stock control, procurement, and cost-management processes to ensure optimal departmental performance.
• Maintain and monitor service standards, guest satisfaction levels, and overall dining experiences.
• Assist with the day-to-day management of lodge operations and support the wider management team as required.
• Address guest requests, feedback, and concerns in a professional and proactive manner.
• Conduct regular operational and service audits, implementing improvements where necessary.
• Ensure compliance with all hygiene, health, safety, and company operational standards.
• Complete administrative duties, reporting, and departmental planning to support effective decision-making and business performance.

  Send CV TO hr@blackrhinogamelodge.com