Terms & Conditions

1.1 The Client shall be responsible for  informing Black Rhino Game Lodge of any bookings, confirmations, booking  amendments, or cancellations of rooms or services in writing by e-mail.  The onus of proof of delivery in this regard will be on the Client.   

1.2 Provisional bookings will be held as follows:

Number of days before Travel Number of Days held

61 +days                                                              14 days

Between 60 days and 31 days before travel    7 days

Less than 30 days before arrival                       3 days

1.3  Upon expiry of the above provisional periods Black Rhino Game Lodge reserves the right to release reservations, unless requested in writing  by the Client to extend the provisional period. The extension of any  provisional period will be at the sole discretion of Black Rhino Game Lodge. 

1.4  In the event Black Rhino Game Lodge receives a confirmed reservation  request against space being held on a provisional basis by the Client, Black Rhino Game Lodge reserves the right to request confirmation or release of the held space within 72 hours. 

1.5  Upon confirmation it will be required to disclose the Guest’s  nationality, this information will solely be used for market data  purposes. 

1.6 Confirmed space will be subject to the appropriate cancellation and payment policies.

2.1 A booking is only held on a provisional basis until a deposit has been paid. 

2.2 Deposits

2.2.1 The amounts required to confirm a booking are as follows:

Guests are required to pay a 30% deposit within 7 days to confirm a reservation, with the balance due payable 30 days before the guest’s arrival.

2.3 Balance of Payment

2.3.1 Balance of payment is due 30 days prior to arrival.

3.1 Guests can make payment via Visa, MasterCard or electronic transfers into our bank account.

3.2 All electronic transfers should be made in full and free of any bank charges.

4.1 Cancellation of all reservations must be in writing and is only effective on receipt of the written notification.

4.2 Reservations held by Black Rhino Game Lodge where no deposit has been  paid will be cancelled by Black Rhino Game Lodge on notice to the Client. 

4.3  Requests to reduce or waiver cancellation fees from the Client will be  considered with the decision made at the discretion of Black Rhino Game Lodge Management. 

4.3  On cancellation of a confirmed reservation Black Rhino Game Lodge shall be entitled to the payment of the following cancellation fees: 

• If cancellation of any booking, or any part thereof, is received 31 days or prior to arrival, the deposit will be forfeited.

• If cancellation of any booking, or any part thereof, is received  30 days prior to arrival, 100% cancellation will be applied. 

5.1 Electronic transfers may be paid directly into Black Rhino Game Lodge bank account. 

5.2  A copy of the deposit slip or bank draft, together with the appropriate  guest details, reservation number and invoice number must be emailed to Black Rhino Game Lodge in order to reconcile the appropriate records. 

5.3  Failure to do so may result in the payment not being reflected against  the booking, and the space released due to non-payment.

Travel insurance is compulsory, covering for cancellation,  personal effects, personal accident, medical and emergency travel  expenses.