COVID-19 PROTOCOLS

A new 20-step protocol that is currently being introduced to our lodge. New cleaning and disinfection procedures, increased attention to safety in communal spaces, protective equipment, and updated training for team members are included in the new protocols. These protocols describe specific processes and measures that are designed to make you feel confident when you visit us. To learn more read the outlined steps below:

Temperature checks for guest

Temperature checks will be done on arrival and daily for each guest.

Physical distancing

Implement physical distancing measures throughout the Lodge.

Increase cleaning & disinfecting

Increase cleaning and disinfecting frequency throughout the lodge, paying attention to high-touch items.

Protective barrier

Install protective screens at the front desk.

Sanitizing stations

Install alcohol-based hand sanitizing and glove stations near the front entrance, restaurant and public area.

Disinfect keys

Provide clean and disinfected keys upon check-in. Disinfection will be done in front of the guest

Increase cleaning & disinfecting

Display at all rooms when full sanitizing have been completed.

Protective barrier

Provide each guest room with a travel-size hand sanitizer.

Aircon remote & Telephones

Provide a clean and disinfected aircon remote in an individually sealed and protective bag.

Telephones to be disinfected daily.

Linens

Wash all linens at a high temperature for optimal disinfection.

In room Spa treatments

All equipment, linen and towels to be sanitized before and after each treatment. Staff will wear PPE at all times.

Limit on spa bookings – only 2 treatments a day.

Methods of payment

Offer cash-free methods of payment.

Kitchen

Covid-19 standards implemented in kitchen.
Plated meals to served from a Hygienic Kitchen.

Bars and restaurants

Space tables apart in restaurants to provide physical distancing.

Game drives

Sanitizing of all Game drive vehicles before and after each drive.
Social distancing applicable on Game drives.
Sanitation available on Game drive vehicles at all times.

Food safety

Adhere to the strict safety procedures while serving all food and beverages.

Team training

Provide team members with comprehensive hygiene and prevention training program.

Team member temperature checks

Administer temperature checks for team members and suppliers.

Individually packed game drive snacks

Provide guest with hygienic snacks while on game drive.

Team member PPE

All team members will be provided with and will use PPE at all times.